faqs

Where are you located?
Calivra Craft is a UK-focused brand. While our embroidery kits are thoughtfully packed and shipped from Hongkong, everything is designed with UK customers in mind.

Can I return an opened kit?
Unfortunately, we only accept returns of unused and unopened kits to ensure quality and hygiene.

Do you offer wholesale or bulk orders?
Yes! We love working with UK-based craft shops, schools, and creative communities. Contact us at info@calivracraft.co.uk.

What if I made a mistake with my order?
No problem — just send us a message as soon as possible and we’ll do our best to help.

How long does shipping take to the UK?
Usually 4–12 business days, but we always include tracking so you’re never left wondering.